Returns Policy

 

While we make every effort to deliver the products in a mint condition, there can be minor instances where you do not receive the intended product in good order. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. Please send us a picture of the product on the below email within 2 hours of receiving it. 

To start a return, you can contact us at info@dalchinii.ch 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dalchinii.ch

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Refunds / Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we issue a credit note or store credit that can used used on your next purchase and is usually valid for one year.

 

When you have received store credit for any damaged or undelivered products, you need to log into your customer account on the store, the value of their store credit displays at checkout in the Store credit section. You can select Apply store credit to use your store credit as a payment method.

You can also view store credit balance in your account details when you're logged into customer account.